Customer Info

PAYMENT PROCEDURES


Bills are due upon receipt. If payment has not been made by the 10th day of the month a penalty is added. If we have not received your payment by the 15th day of the month we will mail you a reminder notice. Any bill not paid by the 20th of the month is considered delinquent and is subject to disconnection.

Once a representative has been dispatched to your residence or business a $35.00 field collection charge is added to your bill.  If the service is disconnected there will be an additional $35.00 re-connection charge added to your bill.  You will be responsible for paying you past due amount and any service charges prior to your service being restored.

THE WATER DISTRICT MAILS ALL BILLS OUT THE LAST DAY OF EACH MONTH. OCCASIONALLY, CUSTOMERS REPORT THAT THEY DID NOT RECEIVE THEIR WATER BILL, OR THEY HAVE MISPLACED IT. IF THIS HAPPENS TO YOU, PLEASE CONTACT THE OFFICE TO FIND OUT THE AMOUNT OF YOUR BILL.  FAILURE TO RECEIVE A BILL DOES NOT RELIEVE ONE OF THE RESPONSIBILITY OF PAYING ON TIME.


To apply for new service please contact the office at (859)-643-5200